With Freshdesk, you can interact live with your website visitors. This tool enables you to show access to help articles or show a LiveChat widget, which allows you to talk with your visitors in real-time.
Let’s learn how to enable this widget using UENI’s Custom Code feature.
Adding the Freshdesk Widget #
To configure the Freshdesk widget on your UENI website, you will need a Freshdesk account.
Once your Freshdesk account is created, you will receive the widget code, ready for usage on your new website. The code is similar to this:
Here’s a step-by-step walkthrough to getting the Freshdesk code working:
- Log in and open the UENI Editor
- Click on the Settings section and then scroll down to the Custom Code area
- Place the code from Freshdesk in the Head section
- By default, this widget appears on the bottom right corner of your website. Enable the Prevent Content Overlap on Mobile toggle to remove UENI’s default widget.
- Click Save
That’s it! Open your website and you will see Freshdesk’s widget!
Here’s how the Help widget from Freshdesk will look like: