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Troubleshooting the Product Sync

In the event that the Product Sync has failed, you will be able to see which errors have been triggered. Below is an image to illustrate all the possible errors blocking the Product Sync from being set up.

  • Return & Refunds Policy
  • Business Address
    • Should match your GMB address. Note that inputting your address should not mean that people can see it if you have chosen to hide it. To amend the address, please follow these steps.
  • Products
    • Note that all products should include a price, an image, and a description. Please click here to fix.
  • Business Name
    • Should match your exact business name as shown on your GMB listing and website header. Please click here to fix.

Once you have fixed the errors that pop up on your notifications, please try to enable Product Sync again.

For more information on making the most out of Product Sync, take a look at this post from the Esesito Blog.

If you have any questions, please feel free to speak to our team on Live Chat. 

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Updated on 21 October 2023