Please, note that: You will receive the notifications on the email address and mobile number that you used to register your Esesito account.
Google My Business Messaging is a messenger tool which allows your customers to reach out to your business directly from Google search results! With this messenger, your customers can directly send you messages at any time of the day.
This functionality can be activated by logging in to business.google.com and accessing: Messages > Settings > Turn on chat / send read receipts:
If you have created the Google My Business listing yourself, you should be able to access it directly with your Google credentials visiting business.google.com and selecting the listing you want to enable the messaging/chat feature for. If you experience any difficulties, please get in touch with us here: https://help.esesito.com/en/support/tickets/new
You can freely customise each page and add many different sections to your pages, simply follow the instructions in each articles to add bespoke sections to your pages, such as Products, Services, or even customised Widgets with Custom Code.
Please note that for this to work you will need a valid Google account and a Gmail email address to manage your Google My Business listing.
Your customers will be able to interact with you directly from your listings:
On Google Search Results:
On Google Maps:
Once you have successfully activated your Google Messaging, you will receive the following email from Google My Business with the link to your listing’s messages section, further tips, and instructions:
Messages sent to your listing will be delivered to you via the following channels:
- Via the email that you set up for your listing
- Via SMS when enabled from the dashboard here
- Via push notification when enabled from the dashboard here
You can also visualise and respond to all chat threads from the “Messages” section of your Google My Business listing in the admin dashboard:
Try to respond within 24 hours #
Please, note that: You will receive the notifications on the email address and mobile number that you used to register your Esesito account.
Once the Chat is activated, your customers will be able to see how responsive you are. One of several response-time options will be displayed on your profile, for example: #
- Usually responds in a few minutes
- Usually responds in a few hours
- Usually responds in a day
- Usually responds in a few days
For further information regarding the usage and guidelines of the Google My Business Messages feature, please refer to the official Google My Business documentation here:
Need a hand? If you need any further assistance, please message our support team or get real-time help on our Live Chat!
